Return & Refund Policy

 
Return Policy

At Hudson & Rose, we are committed to ensuring your complete satisfaction with every purchase. If you’re not entirely satisfied with your order, we’re here to help.

Return Eligibility

• Time Frame: You have 14 days from the date you receive your item to initiate a return.
• Condition: To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.

Non-Returnable Items

Please note that certain situations may result in only partial refunds or may not qualify for a refund:

• Items not in their original condition or that are damaged.
• Items missing parts not due to our error.
• Items returned after the 14-day return window.

Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

Late or Missing Refunds

• If you haven’t received a refund yet, please first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at support@hudsonandrose.com.

Exchanges

• We currently do not offer direct exchanges.
• If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Return Shipping

• You are responsible for paying your own shipping costs when returning an item, except in cases where the product is defective or we have sent the wrong item.
• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Contact Us

We are here to assist you! Feel free to reach out for any questions, assistance, or feedback.

Shop Name: Hudson & Rose
Company Information: Peak Services B.V.
Address: De Wieken 17, 5437 BM, Beers, The Netherlands
Email: support@hudsonandrose.com
Tel: +31 683 109 197
FAQ: Visit our Frequently Asked Questions page for quick answers.

Customer Service Hours:

• Monday to Friday: 08:00 – 18:00
• Saturday and Sunday: 10:00 – 16:00

We strive to respond to all inquiries within 24 hours.